A.J. Ciccone - Allstate Insurance
Customer Care Representative - Bilingual
Full Time • Brooklyn
Responsive recruiter
Replies within 24 hours
Benefits:
- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION
As a Bilingual Customer Care Representative with A.J. Ciccone - Allstate Insurance, you’ll play an important role in creating exceptional experiences for our customers while helping a successful insurance agency continue to grow.
We’re looking for someone who genuinely enjoys helping people, solving problems, and building lasting relationships. You’ll work directly with customers to answer questions, service their policies, resolve issues, and make sure they have the support they need throughout their insurance journey.
This is more than a typical customer service position. You’ll have the opportunity to identify customer needs, recognize potential sales opportunities, and help customers find the right insurance solutions when their needs change. For someone who is motivated, confident, and interested in growing their career, this role can provide a path to increased responsibility and advancement within the agency.
Bilingual Spanish/English communication skills are required, as you’ll have the opportunity to serve and build relationships with both English- and Spanish-speaking customers.
If you’re empathetic, dependable, service-minded, and energized by helping people, we’d love to meet you.
RESPONSIBILITIES
- Provide exceptional service to both English- and Spanish-speaking customers.
- Respond to customer questions, requests, and concerns with professionalism and empathy.
- Handle policy servicing needs and ensure customer information and records remain accurate and up to date.
- Build strong, long-term relationships with customers through responsive service and proactive communication.
- Identify opportunities to better protect customers and confidently discuss additional insurance products when appropriate.
- Support customer retention by anticipating needs, following up, and creating positive experiences.
- Work closely with other members of the agency team to resolve issues and deliver a seamless customer experience.
- Help customers understand their insurance options and make informed decisions.
- Maintain a positive, professional, and solutions-oriented approach—even during challenging conversations.
QUALIFICATIONS
- Bilingual Spanish/English communication skills required.
- Customer service experience preferred; insurance experience is a plus.
- Excellent verbal and written communication skills.
- Strong listening, problem-solving, and relationship-building abilities.
- Comfortable discussing insurance needs and identifying sales opportunities.
- Empathetic and genuinely motivated by helping customers.
- Able to remain calm, professional, and solution-oriented in high-stress situations.
- Organized and detail-oriented with the ability to manage multiple customer needs.
- Self-motivated, dependable, and eager to learn and grow.
- A positive attitude and willingness to contribute to a collaborative team environment.
GROW WITH US
We believe great customer service professionals can become great insurance professionals and agency leaders. Driven, sales-minded team members will have opportunities to take on additional responsibility and grow within the agency.
If you’re looking for a position where you can make a difference for customers, develop your insurance career, and be part of a team that values your contributions, this could be a great fit.
Compensation: $50,000.00 - $60,000.00 per year
(if you already have a resume on Indeed)